Guest Experience Lead

McDonald's; MIDDLETOWN (OH); On-site; USD 19,975 - 22,702; Full time

Benefits offered by this job

Competitive pay from $14.50 to $16.48 per hour

Employee discounts and free meals

Paid sick leave and paid time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Middletown is seeking a Guest Experience Lead. The role involves ensuring guests have a positive experience, addressing their concerns, and fostering teamwork. Candidates should possess a hospitable demeanor, a passion for service, and effective communication skills. Competitive pay ranges from $14.50 to $16.48 per hour, along with various employee benefits including discounts and tuition assistance.

Qualifications

• Ability to manage guest concerns and provide satisfactory resolutions.
• Teamwork skills to maintain a welcoming environment.
• Knowledge of promotions and app features.

Responsibilities

• Check in with guests to ensure they are enjoying their experience.
• Handle guest concerns effectively.
• Work closely with the team to maintain restaurant cleanliness.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication

Job description

Overview

Guest Experience Lead role at McDonald’s.

Responsibilities

• Lead the guest experience: check in with guests and make sure they are enjoying themselves.
• Be the solution: handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

To be successful in this position, you’ll need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.50 per hour – up to $16.48 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Availability

• Available to full-time employees in select locations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or you need an accommodation during the application or hiring process, please contact [e-mail].