Guest Experience Lead

McDonald's; New Carlisle (OH); On-site; USD 19,630 - 22,317; Full time

Benefits offered by this job

Competitive pay from $14.25 to $16.20 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain is seeking a Guest Experience Lead in New Carlisle, Ohio, to enhance guest satisfaction and promote various services. Responsibilities include engaging with guests, addressing concerns, and ensuring a clean environment. The ideal candidate should have a passion for helping others and strong communication skills. The position offers competitive pay, employee discounts, and various benefits, making it a great opportunity for those looking to grow in a customer-focused environment.

Qualifications

• Desire to learn and grow in a fast-paced environment.
• Ability to anticipate customer needs and provide solutions.

Responsibilities

• Lead the guest experience by ensuring guest satisfaction.
• Address guest concerns and provide effective resolutions.
• Collaborate with team members to maintain a clean environment.
• Promote promotions and app features to guests.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Job description

Overview

Guest Experience Lead at McDonald’s. This role focuses on delivering a welcoming guest experience with flexible scheduling and recognition of team members.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying their visit.
• Address guest concerns and provide resolutions that meet their satisfaction.
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features.

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor.
• A passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• Effective communication and the ability to anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.25 per hour up to $16.20 per hour plus cash incentives.
• Employee discounts and free meals.
• Paid sick leave and/or paid time off.
• Tuition reimbursement and/or educational assistance.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401k plan*
• Medical, dental, and vision benefits*

Employment Type

• Full-time

Seniority Level

• Entry level

Industries

• Restaurants

Equal Employment Opportunity: McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail].