Guest Experience Lead

McDonald's; Zanesville (OH); On-site; USD 17,564 - 19,961; Full time

Benefits offered by this job

Competitive pay from $12.75 to $14.49 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food restaurant in Zanesville, Ohio is seeking a Guest Experience Lead to enhance customer satisfaction and support the team. The ideal candidate will have a hospitable demeanor, passion for service, and a desire to learn. Responsibilities include leading guest interactions, addressing concerns, and collaborating with team members to maintain a welcoming atmosphere. This role offers competitive hourly pay and various benefits.

Qualifications

• Desire to learn and grow.
• Ability to effectively communicate with team and guests.

Responsibilities

• Lead the guest experience to ensure guest satisfaction.
• Handle guest concerns and provide resolutions.
• Collaborate with the team to maintain a clean and welcoming environment.
• Provide insights into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on guest satisfaction and team support.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
• Be the solution by handling guest concerns and providing resolution to their satisfaction
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment
• Provide expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $12.75 per hour to $14.49 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or require an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.