Guest Experience Lead

McDonald's; Carrollton (TX); On-site; USD 19,630 - 22,317; Full time

Benefits offered by this job

Competitive pay from $14.25 to $16.20 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Carrollton is looking for a Guest Experience Lead. This role requires overseeing the guest experience, addressing concerns, and maintaining a collaborative team environment. Ideal candidates should be hospitable, eager to learn, and effective communicators. The position offers competitive pay and various employee benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Collaborate to maintain a welcoming and clean environment.
• Provide insights into promotions and app features.

Skills

Effective communication

Customer service

Team collaboration

Job description

Overview

Guest Experience Lead role at McDonald's. This position focuses on delivering a welcoming, high-quality guest experience and supporting a collaborative team environment.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves
• Be the solution: handle guest concerns and provide resolutions to their satisfaction
• Collaborate with the team to maintain a welcoming, friendly, and clean restaurant environment
• Provide expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• Ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $14.25 per hour to $16.20 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full-time employees in select locations.

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and enjoy equal benefits and privileges of employment. If you need assistance accessing this job posting or require an accommodation during the application process, please contact [e-mail].