Guest Experience Lead

McDonald's; Asheboro (NC); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Competitive pay from $14.00 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain is seeking a Guest Experience Lead in Asheboro, North Carolina. This role focuses on ensuring guests have a positive experience through greetings, handling concerns, and maintaining a pleasant environment. Ideal candidates are passionate about service, have strong communication skills, and are eager to learn. Competitive pay and various benefits are offered.

Qualifications

• Ability to communicate effectively and anticipate customer needs.
• A desire to learn and grow.
• Capacity to handle guest concerns.

Responsibilities

• Lead the guest experience by greeting guests and ensuring their satisfaction.
• Inform guests about promotions and app features.
• Maintain a welcoming and clean restaurant environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving

Effective communication

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on delivering a welcoming guest experience.

Responsibilities

• Lead the guest experience by greeting guests, checking in with them, and ensuring they are enjoying their visit.
• Handle guest concerns and provide resolutions to their satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Inform guests about promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features.

What You’ll Need to Be Successful

• A humble and hospitable demeanor
• A passion for helping and serving others (customers and team members)
• A desire to learn and grow
• Ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $14.00 per hour
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

Employment Details

• Available to full-time employees in select locations.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by law. McDonald’s provides reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of the job and to enjoy equal benefits and privileges of employment. If you need assistance accessing this job posting or require an accommodation during the application or hiring process, please contact [e-mail].