Guest Experience Lead

McDonald's; Canton (MS); On-site; USD 20,664 - 23,488; Full time

Benefits offered by this job

Competitive pay from $15.00 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Canton, Mississippi, is seeking a Guest Experience Lead to ensure a welcoming restaurant environment and enhance the guest experience. This entry-level position offers flexible scheduling and competitive pay starting at $15.00 per hour, with opportunities for advancement. The ideal candidate is passionate about serving others, a team player, and possesses effective communication skills.

Qualifications

• A desire to learn and grow.
• Ability to anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Work with the team to maintain a welcoming environment.
• Offer expertise on the promotions and the McDonald's App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on guest experience and a welcoming restaurant environment.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
• Be the solution by handling guest concerns and providing resolution to their satisfaction
• Understand that teamwork is key by working with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know by offering expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Qualifications & Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Benefits

• Competitive pay from $15.00 per hour (up to 17.05/hour plus cash incentives)
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Additional Note

This role is vital to the guest experience because you’ll contribute to a positive guest experience at McDonald’s location.

Equity & Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities to enable the performance of essential job functions and to enjoy equal benefits and privileges of employment. If you need assistance accessing this job posting or require an accommodation during the application process, please contact [e-mail]