Guest Experience Lead

McDonald's; Houston (TX); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Competitive pay from $14.50 per hour

Employee discounts and free meals

Paid sick leave and time off

Tuition reimbursement

Weekly direct deposit

401(k) plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant is seeking a Guest Experience Lead to ensure guests enjoy a memorable experience. In this role, you will lead service quality, resolve concerns, and promote app features. Ideal candidates should have strong communication skills and a passion for helping others. This position offers competitive pay and various benefits including employee discounts and tuition reimbursement.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Effective communication and anticipation of customer needs.

Responsibilities

• Check in with guests to ensure satisfaction.
• Handle guest concerns and provide resolution.
• Work with team to maintain a welcoming, friendly, and clean environment.
• Offer expert insight into McDonald’s App, Mobile Order & Pay.

Skills

Effective communication

Customer service

Problem-solving

Job description

Guest Experience Lead – McDonald’s

McDonald’s is seeking a Guest Experience Lead to ensure guests enjoy a memorable experience. This role leads service quality, resolves concerns, and promotes app features.

Responsibilities

• Lead the experience: Check in with guests to ensure satisfaction.
• Handle guest concerns and provide resolution.
• Work with team to maintain a welcoming, friendly, and clean environment.
• Offer expert insight into McDonald’s App, Mobile Order & Pay.

Requirements

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Effective communication and anticipation of customer needs.

Perks & Benefits

• Competitive pay from $14.50 per hour.
• Employee discounts and free meals.
• Paid sick leave and time off.
• Tuition reimbursement.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401(k) plan*.
• Medical, dental, and vision benefits*.

Equal Employment Opportunity

McDonald’s is committed to equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. Reasonable accommodations are provided to qualified individuals with disabilities. For assistance, contact [e-mail].