Guest Experience Lead

McDonald's; Coralville (IA); On-site; USD 19,975 - 22,702; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

Training opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Coralville, Iowa is seeking a Guest Experience Lead to enhance customer satisfaction and resolve concerns. The role involves leading guest interactions, collaborating with the team, and sharing insights about the restaurant’s app. Ideal candidates are passionate about customer service and possess strong communication skills. This position offers competitive pay and comprehensive benefits.

Qualifications

• Must have a humble and hospitable demeanor.
• Passion for helping and serving customers is essential.
• Ability to communicate effectively and anticipate customer needs is required.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and resolve them satisfactorily.
• Collaborate with team to maintain a friendly restaurant environment.
• Provide insights into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication skills

Job description

Overview

Guest Experience Lead at McDonald's. Flexible scheduling with a welcoming, valued environment.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying their visit.
• Be the solution: handle guest concerns and resolve them to their satisfaction.
• Collaborate with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features.

Benefits

• Competitive pay from $14.50 to $16.48 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full-time employees in select locations

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].