Guest Experience Lead

Global Montello Group Corp; Mashpee (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Growth trainings

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor (GSS) to lead store operations and supervise staff in Mashpee, MA. You will ensure guest satisfaction and oversee daily tasks including POS operations, cash handling, and safety compliance.

You will coach employees, greet guests, maintain in-stock conditions, address inquiries, and coordinate with vendors to ensure smooth store performance and policy adherence. This role offers competitive pay and benefits.

Qualifications

• Experience supervising staff and coordinating store operations.
• Strong customer service and communication skills.
• Ability to coach employees and provide constructive feedback.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervisory experience

Customer service

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor (GSS) to lead store operations and supervise staff in Mashpee, MA. You will ensure guest satisfaction and oversee daily tasks including POS operations, cash handling, and safety compliance.

You will coach employees, greet guests, maintain in-stock conditions, address inquiries, and coordinate with vendors to ensure smooth store performance and policy adherence. This role offers competitive pay and benefits.