Guest Experience Lead

Global Montello Group Corp; Dracut (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Tuition Reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach employees, and ensure a welcoming shopping experience for guests at our Massachusetts location.

The role requires flexible hours, reliability, and the ability to handle cash and POS responsibilities in a fast-paced store environment. Training and development opportunities are provided to support career growth.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach employees, and ensure a welcoming shopping experience for guests at our Massachusetts location.

The role requires flexible hours, reliability, and the ability to handle cash and POS responsibilities in a fast-paced store environment. Training and development opportunities are provided to support career growth.