Guest Experience Lead

McDonald's; Palmetto (FL); On-site; USD 19,630 - 22,317; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Paid time off

Tuition reimbursement

401k plan

Health benefits

Job summary

A global fast-food restaurant chain in Florida is seeking a Guest Experience Lead who will ensure guests enjoy their visit, resolve concerns, and foster a team-oriented environment. Ideal candidates should possess a hospitable demeanor, a passion for service, and effective communication skills. This role offers competitive compensation and various benefits including employee discounts and health insurance.

Qualifications

• Passionate about providing excellent customer service.
• Willingness to learn and grow in a team setting.
• Ability to effectively communicate with guests.

Responsibilities

• Lead guest experiences to ensure satisfaction.
• Resolve guest concerns promptly.
• Work collaboratively with team members for a positive environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

Overview

Guest Experience Lead role at McDonald’s.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves
• Be the solution: Handle guest concerns and resolve them to their satisfaction
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $14.25 per hour – up to $16.20/hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant and is not a complete description of all duties. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.