Guest Experience Lead

McDonald's; Havre de Grace (MD); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive pay

Cash incentives

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A popular fast food restaurant in Havre de Grace is seeking a Guest Experience Lead to ensure guests enjoy their visit, resolve concerns, and promote mobile features. Ideal candidates are humble, hospitable, and passionate about serving others. This role offers competitive pay starting at $16.00 per hour and other benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolutions to their satisfaction.
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide expert insight into promotions and features of the McDonald's App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Job description

Overview

Guest Experience Lead at McDonald’s

This role focuses on delivering a welcoming guest experience, resolving concerns, and promoting the McDonald’s App and Mobile Order & Pay features. This description reflects the information available in the posting without additional assumptions.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves
• Be the solution: handle guest concerns and provide resolutions to their satisfaction
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment
• Provide expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• Ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $16.00 per hour
• Cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

Additional Details

Available to full-time employees in select locations.

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail].

This posting contains general information about working in this restaurant and is not a complete description of all duties. Duties may vary and not all functions are listed.