Guest Experience Lead

McDonald's; Burke (VA); On-site; USD 20,319 - 23,088; Full time

Benefits offered by this job

Competitive pay from $14.75 to $16.76 per hour

Employee discounts and free meals

Paid time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Burke, Virginia, is seeking a Guest Experience Lead to enhance guest satisfaction and lead a friendly environment. Responsibilities include checking in with guests, resolving concerns, and providing expert advice on promotions. Ideal candidates should be humble, passionate about service, and effective communicators. This role offers competitive pay and various benefits.

Qualifications

• Humble and hospitable demeanor required.
• Passion for helping and serving others is essential.
• Ability to communicate effectively and anticipate customer needs needed.

Responsibilities

• Lead the guest experience and ensure guest satisfaction.
• Handle guest concerns and provide resolutions.
• Collaborate with team to maintain a welcoming environment.

Skills

Humble demeanor

Customer service passion

Strong communication

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on delivering a welcoming guest experience.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Be the solution: handle guest concerns and provide resolution to their satisfaction.
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.75 per hour to $16.76 per hour plus cash incentives.
• Employee discounts and free meals.
• Paid sick leave and/or paid time off.
• Tuition reimbursement and/or educational assistance.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401k plan.*
• Medical, dental, and vision benefits.*

EOE and Inclusion

McDonald’s is committed to equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities. If you need assistance accessing this posting or need an accommodation during the application or hiring process, please contact [e-mail].