Guest Experience Lead

McDonald's; Lacey (WA); On-site; USD 24,108 - 27,400; Full time

Benefits offered by this job

Competitive pay from $17.50 - $19.89 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Lacey, WA is seeking a Guest Experience Lead who will ensure customers have a positive experience. Responsibilities include checking in with guests, resolving concerns, and collaborating with the team to uphold a friendly atmosphere. Candidates should be hospitable and eager to serve. Competitive pay between $17.50 and $19.89 per hour, along with various benefits including employee discounts and tuition reimbursement.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests.
• Handle guest concerns and provide resolution.
• Work with your team to maintain a welcoming environment.
• Offer expert insight into promotions and features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a job combo that fits YOU.

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs.

Benefits

• Competitive pay from $17.50 per hour - $19.89 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].