Guest Experience Lead

McDonald's; Elkton (MD); On-site; USD 21,697 - 24,659; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food restaurant in Elkton, Maryland, is seeking a Guest Experience Lead to enhance guest satisfaction through effective communication and service resolution. The ideal candidate will have a passion for helping others and the ability to create a welcoming environment. This role offers competitive pay and benefits including employee discounts and educational assistance.

Qualifications

• Ability to anticipate customer needs.
• Desire to learn and grow.
• Passion for customer service.

Responsibilities

• Lead guest experience by checking in with guests.
• Handle guest concerns and resolve them.
• Collaborate to maintain a welcoming environment.
• Provide insight into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Guest Experience Leader – Flexible scheduling with a focus on guest value and experience.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by handling guest concerns and resolving them to the guests’ satisfaction.
• Collaborate with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide expert insight into promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features.

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $15.75 per hour to 17.90 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full-time employees in select locations.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant and is not a complete description of all duties. The posting does not list every essential function of the job.