Guest Experience Lead

Dimensionhospitality; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

You will supervise front desk staff, handle check-ins/outs, reservations, and guest inquiries while coaching team members and maintaining brand standards.

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

You will supervise front desk staff, handle check-ins/outs, reservations, and guest inquiries while coaching team members and maintaining brand standards.