Guest Services Supervisor — Lead Front Desk & Growth

Dr-Hotel-Employee-Leasing-LL; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Dr-Hotel-Employee-Leasing-LL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth, welcoming experience from arrival to departure.

The role involves coaching staff, handling guest concerns, and maintaining records while aligning with brand standards. Strong communication and a calm, professional demeanor are essential.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Customer service

Team leadership

Problem solving

Multitasking

Communication

Tools

Hotel systems

Cashiering

Job description

Dr-Hotel-Employee-Leasing-LL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth, welcoming experience from arrival to departure.

The role involves coaching staff, handling guest concerns, and maintaining records while aligning with brand standards. Strong communication and a calm, professional demeanor are essential.