Front Desk Lead & Guest Experience Coach

Dimension Hospitality Group; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Dimension Hospitality Group in Boca Raton, FL is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, shift coverage, and ensuring guests receive a smooth, welcoming experience from arrival to departure.

You will coach colleagues, handle guest inquiries, and maintain records while upholding brand standards. This role offers opportunities for growth within the front office and hotel leadership track.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure procedures and brand standards are followed and records updated.

Skills

Front desk supervision

Customer service

Leadership

Training

Communication

Hotel knowledge

Tools

PMS software

Hotel systems

Job description

Dimension Hospitality Group in Boca Raton, FL is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, shift coverage, and ensuring guests receive a smooth, welcoming experience from arrival to departure.

You will coach colleagues, handle guest inquiries, and maintain records while upholding brand standards. This role offers opportunities for growth within the front office and hotel leadership track.