Guest Service Supervisor — Lead Front Desk & Growth

Dimensionhospitality; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Positive and team-oriented environment

Growth opportunities in front office

Role shaping guest experience

Job summary

Dimension Hospitality seeks a Guest Service Supervisor to support front desk operations and lead the guest services team, ensuring a smooth, welcoming experience from arrival to departure. You will train staff, coach colleagues, handle guest concerns, and maintain brand standards while keeping records and communicating updates to management.

This role offers a friendly, team-oriented environment with growth opportunities in front office and hotel leadership.

Qualifications

• Previous front desk or hospitality experience required.
• Excellent customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Team leadership

Communication skills

Problem solving

Computer proficiency

Job description

Dimension Hospitality seeks a Guest Service Supervisor to support front desk operations and lead the guest services team, ensuring a smooth, welcoming experience from arrival to departure. You will train staff, coach colleagues, handle guest concerns, and maintain brand standards while keeping records and communicating updates to management.

This role offers a friendly, team-oriented environment with growth opportunities in front office and hotel leadership.