Guest Services Lead - Front Desk & Team Coach

Dimension Hospitality; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service excellence, service recovery, shift coverage, and ensuring guests have a smooth arrival and departure experience.

The ideal candidate brings frontline hospitality experience, strong communication, and the ability to coach a team. This role offers growth in front office and hotel leadership while maintaining a positive, guest-focused

Qualifications

• Previous front desk, F&B or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Leadership

Communication

Hotel systems

Problem solving

Tools

PMS software

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service excellence, service recovery, shift coverage, and ensuring guests have a smooth arrival and departure experience.

The ideal candidate brings frontline hospitality experience, strong communication, and the ability to coach a team. This role offers growth in front office and hotel leadership while maintaining a positive, guest-focused