Guest Experience Lead

McDonald's; Harvard (IL); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Harvard, Illinois, seeks a Guest Experience Lead to enhance guest satisfaction. You will lead the guest experience, resolve concerns, and work with a team to maintain a friendly environment. The ideal candidate enjoys helping others and has strong communication skills. This role includes competitive pay starting at $14.50 and various benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Offer expert insight into promotions and benefits of using the app.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

Overview

Guest Experience Lead role at McDonald's. Flexible scheduling with a focus on making guests feel valued. A role at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of using the McDonald’s App and Mobile Order & Pay features.

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.50
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full time employees in select locations.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This posting is not a complete description of all duties. People who work in this restaurant perform several different tasks every shift; this posting does not list every essential function of the job.