Guest Experience & Hotel Operations Manager

Middletown Hotel Management Company; Beavercreek (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Atticus Hotel is seeking an Assistant General Manager to support the General Manager in daily operations and to oversee Concierge, Bell, Valet, Housekeeping and Maintenance teams. You will coordinate with the GM to ensure smooth, efficient service and guest satisfaction across all departments.

The AGM will manage scheduling, training, and performance, while maintaining high standards of appearance and professional conduct. Flexibility to work varied hours is expected.

Qualifications

• College education preferred and at least two years progressive experience in a hotel or related field.
• General computer knowledge including Word, Excel, Phone systems, Credit Card processing,
• Property Management Systems, emergency systems, printers, walkie-talkie and other office equipment.

Responsibilities

• Provide day-to-day management of Concierge, Bell, Valet, Housekeeping and Maintenance teams.
• Oversee hotel operations during absence of the General Manager.
• Ensure departments run smoothly and communicate effectively across modules.

Skills

Guest service

Team leadership

Communication

Education

College education preferred

Tools

Word

Excel

Phone systems

Credit card processing

Property Management Systems

Emergency systems

Job description

Atticus Hotel is seeking an Assistant General Manager to support the General Manager in daily operations and to oversee Concierge, Bell, Valet, Housekeeping and Maintenance teams. You will coordinate with the GM to ensure smooth, efficient service and guest satisfaction across all departments.

The AGM will manage scheduling, training, and performance, while maintaining high standards of appearance and professional conduct. Flexibility to work varied hours is expected.