Hotel Assistant General Manager – Lead Ops & Guest Experience

Hilton Garden Inn Cincinnati/West Chester; Olde West Chester (OH); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity &

Job summary

Ivy Hospitality seeks an Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. The AGM will oversee frontline departments and drive revenue growth while upholding company standards.

You will collaborate with Sales, Operations, and leadership to optimize ADR, occupancy, budgets, and cost controls. Strong communication, coaching, and problem-solving are essential.

Qualifications

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
• Ensure that all team members, especially Front Desk Associates, understand and anticipate guest expectations.

Skills

Budget management

Financial statements

Communication skills

Guest service

Leadership

Flexibility

Education

High school diploma or equivalent

Hospitality education (preferred)

Job description

Ivy Hospitality seeks an Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. The AGM will oversee frontline departments and drive revenue growth while upholding company standards.

You will collaborate with Sales, Operations, and leadership to optimize ADR, occupancy, budgets, and cost controls. Strong communication, coaching, and problem-solving are essential.