Guest Experience & Hotel Operations Leader

Socket.dev; Mobile (AL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC seeks an experienced General Manager to lead a Mobile, AL hotel, driving guest satisfaction and upholding brand standards. You will recruit, train, and coach teams while managing budget performance and daily operations to deliver premier service.

The role emphasizes leadership, safety, cleanliness, and proactive guest engagement, with a focus on optimizing labor costs and revenue. This position offers a clear path to operational excellence.

Qualifications

• Minimum three years related hospitality management experience.
• Valid driver's license and pass motor vehicle check.
• Strong guest service and conflict resolution skills.

Responsibilities

• Lead hotel operations to achieve guest satisfaction targets.
• Ensure rooms and public areas meet brand standards and cleanliness.
• Recruit, interview, and hire staff following company procedures.
• Onboard and train associates via Best Day Ever and EST University.
• Manage labor costs and budgeting with daily punches and productivity reports.
• Review guest feedback and respond to postings on social media.
• Maintain cash handling and account deposits.
• Provide leadership to Assistant General Manager and team.
• Direct daily team meetings and communicate hotel needs.

Skills

Leadership

Customer experience

Communication

Spanish (conversational)

Team management

English proficiency

Education

2-year degree

Tools

Microsoft Office

Job description

ESA Management, LLC seeks an experienced General Manager to lead a Mobile, AL hotel, driving guest satisfaction and upholding brand standards. You will recruit, train, and coach teams while managing budget performance and daily operations to deliver premier service.

The role emphasizes leadership, safety, cleanliness, and proactive guest engagement, with a focus on optimizing labor costs and revenue. This position offers a clear path to operational excellence.