Hotel General Manager: Guest Experience & Team Leadership

RiseMe; Gainesville (FL); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Job summary

ESA Management, LLC operates a hotel seeking an experienced General Manager who will ensure guest satisfaction targets and oversee the overall customer experience. The role includes attaining associate satisfaction, meeting financial goals, and maintaining the property’s reputation while upholding company brand standards.

Watch the “A Day in the Life” video for General Manager and participate in recruiting, onboarding, and leadership activities to drive a high-performance team.

Qualifications

• Minimum three years related hospitality management (or related field) experience required.
• Customer experience required.
• Must have a valid driver’s license.
• Successfully pass a motor vehicle check.
• Conversational or proficient in Spanish is beneficial.

Responsibilities

• Promote 100% commitment to guest experience.
• Resolve guest issues aligning with company goals.
• Maintain rooms and public areas to brand standards and Green Shield program.
• Conduct daily room and Guest Ready inspections.
• Recruit, interview, screen, reference check, and hire staff following procedures.
• Onboard and train associates with Best Day Ever and Extended Stay University.
• Lead a positive work environment with energy, enthusiasm and recognition.
• Coach and enforce policies in collaboration with District Manager.
• Conduct daily team meetings and communicate hotel needs to improve performance.
• Provide teams with tools and supplies needed to perform their jobs.
• Manage PAR levels and procurement within budget and approved vendors.
• Efficiently manage room inventory and labor expenses.
• Oversee cash handling and in-house guest balances; ensure timely payments.
• Lead lead generation via guest interactions, in-house leads and market awareness.
• Uphold ESA standards and policy compliance.

Skills

English proficiency

Effective writing

Public speaking

Professional communication

Spanish helpful

Education

Two-year degree preferred

Tools

Job description

ESA Management, LLC operates a hotel seeking an experienced General Manager who will ensure guest satisfaction targets and oversee the overall customer experience. The role includes attaining associate satisfaction, meeting financial goals, and maintaining the property’s reputation while upholding company brand standards.

Watch the “A Day in the Life” video for General Manager and participate in recruiting, onboarding, and leadership activities to drive a high-performance team.