Hotel Operations Leader & Guest Experience Coach

ESA Management, LLC; Newnan (GA); On-site; USD 65,000 - 98,000; Full time

Job summary

ESA Management, LLC in Newnan, GA, seeks an Assistant General Manager to oversee hotel day-to-day operations, lead hourly staff, and ensure guest and associate satisfaction.

You will train, onboard, schedule, and supervise 8 to 15 staff, promote safety, manage daily reports, and help drive revenue and GOP while maintaining excellent service standards.

This role requires hospitality experience, strong English communication, and leadership abilities to maintain ESA's service culture.

Qualifications

• Prior hotel experience in hospitality or retail is required.
• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Demonstrates and promotes commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are onboarded, trained and complete required training timely.
• Promotes compliance with company policies and safety guidelines at the property level.
• Drives revenue and controls costs to improve guest and associate satisfaction.
• Serves as first level of management contact for guest service issues and resolves them promptly.
• Upholds ESA service culture and treats guests and associates with respect and kindness.
• Interacts with guests to identify future needs and lead generation.
• Supports budgeting and labor monitoring to meet financial targets.

Skills

Guest service

Staff supervision

Operations management

English fluency

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC in Newnan, GA, seeks an Assistant General Manager to oversee hotel day-to-day operations, lead hourly staff, and ensure guest and associate satisfaction.

You will train, onboard, schedule, and supervise 8 to 15 staff, promote safety, manage daily reports, and help drive revenue and GOP while maintaining excellent service standards.

This role requires hospitality experience, strong English communication, and leadership abilities to maintain ESA's service culture.