Guest Experience Host - Front Desk & Lounge

Hyatt Hotels Corporation; Sugar Land (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health保险

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Hotels Corporation in Sugar Land, TX seeks a Front Desk Supervisor or Sales Coordinator to lead guest reception and front office operations. The role involves greeting and registering guests, handling payments, and coordinating reservations to ensure a seamless stay.

The position requires a dynamic, service-oriented personality with the ability to multi-task and a background in customer service. Competitive wages, benefits, and opportunities for growth are offered.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Communication

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hyatt Hotels Corporation in Sugar Land, TX seeks a Front Desk Supervisor or Sales Coordinator to lead guest reception and front office operations. The role involves greeting and registering guests, handling payments, and coordinating reservations to ensure a seamless stay.

The position requires a dynamic, service-oriented personality with the ability to multi-task and a background in customer service. Competitive wages, benefits, and opportunities for growth are offered.