Front Desk Guest Experience Specialist

Hyatt Place Houston Sugar Land; Sugar Land (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Job summary

A hospitality company in Sugar Land is seeking a Guest Service Agent to greet and register guests while ensuring their needs are met with exceptional service. The ideal candidate will have previous customer service experience and a high school diploma. This position offers a range of competitive benefits, including health insurance, paid time off, and travel discounts. Join a dynamic team dedicated to guest satisfaction in a fast-paced environment.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish payment methods and verify credit.
• Respond to guest requests and resolve complaints.
• Perform bookkeeping activities and ensure guest satisfaction.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

A hospitality company in Sugar Land is seeking a Guest Service Agent to greet and register guests while ensuring their needs are met with exceptional service. The ideal candidate will have previous customer service experience and a high school diploma. This position offers a range of competitive benefits, including health insurance, paid time off, and travel discounts. Join a dynamic team dedicated to guest satisfaction in a fast-paced environment.