Guest Experience Host: Front Desk & Concierge

Hyatt Hotels Corporation; Tumon Tank Farm (GU); On-site; USD 42,000 - 66,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Associate to deliver courteous, professional service to guests across the Rooms division. You will rotate through departments as needed, upsell hotel services, balance cash and assist with opening/closing procedures to ensure accuracy.

To succeed, you should have at least 2 years of hotel operations experience, strong communication and interpersonal skills, and ideally a degree in Hospitality or Tourism management.

Qualifications

• 2+ years work experience in hotel operations.
• Strong customer service and interpersonal skills.
• Degree or diploma in Hospitality or Tourism Management preferred.

Responsibilities

• Welcome guests and provide courteous front office service.
• Upsell hotel services and promotions to guests.
• Balance cash and remittance, perform opening/closing procedures and handover pending items.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality or Tourism management degree

Job description

Hyatt Hotels Corporation is seeking a Front Office Associate to deliver courteous, professional service to guests across the Rooms division. You will rotate through departments as needed, upsell hotel services, balance cash and assist with opening/closing procedures to ensure accuracy.

To succeed, you should have at least 2 years of hotel operations experience, strong communication and interpersonal skills, and ideally a degree in Hospitality or Tourism management.