Guest Experience Leader | Concierge & Service Ops

Hyatt Hotels Corporation; Guam; On-site; USD 52,000 - 66,000; Full time

Job summary

Hyatt Hotels Corporation seeks a dedicated Guest Service Operations professional to support Front Office leadership in delivering exceptional guest experiences across Hyatt properties. The role focuses on maintaining brand standards, planning and organizing concierge activities, and guiding administrative tasks to ensure smooth department performance.

Ideal candidates will have hospitality management education and at least two years of related supervisory experience, with strong problem solving

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• Assist Front Office Manager in managing the guest service department, ensuring guest satisfaction and adherence to brand standards.
• Plan, organize and direct concierge operations and administration to support smooth daily operations.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Hospitality/Tourism degree

Job description

Hyatt Hotels Corporation seeks a dedicated Guest Service Operations professional to support Front Office leadership in delivering exceptional guest experiences across Hyatt properties. The role focuses on maintaining brand standards, planning and organizing concierge activities, and guiding administrative tasks to ensure smooth department performance.

Ideal candidates will have hospitality management education and at least two years of related supervisory experience, with strong problem solving