Guest Services Host: Warm, Efficient Front Desk Support

Hyatt Hotels Corporation; Park City, Northern (UT, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office/Administrative professional to assist guests and internal teams via phone, email and messaging platforms. The role focuses on handling a wide range of guest requests and inquiries efficiently while maintaining brand standards and a positive first impression.

Ideal candidates will have customer service experience, strong communication skills and the ability to multitask. Fresh graduates are welcome to apply.

Qualifications

• Experience in customer service, call center or hospitality preferred.
• Excellent verbal communication and active listening.
• Clear phone manner with empathetic attitude.
• Proficient English; multilingual abilities a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly.
• Familiarity with hotel systems (Opera Cloud) is an advantage.
• Willingness to work shifts, including weekends/holidays.
• Fresh graduates welcome to apply.

Responsibilities

• Assist guests and internal teams via phone, email and messaging platforms.
• Handle a wide range of guest requests and inquiries efficiently.
• Ensure personalized and seamless service aligned with brand standards.

Education

Hospitality diploma

Tools

Opera Cloud

Call center software

Job description

Hyatt Hotels Corporation is seeking a Front Office/Administrative professional to assist guests and internal teams via phone, email and messaging platforms. The role focuses on handling a wide range of guest requests and inquiries efficiently while maintaining brand standards and a positive first impression.

Ideal candidates will have customer service experience, strong communication skills and the ability to multitask. Fresh graduates are welcome to apply.