Guest Experience Concierge

Coury Hospitality; Palo Alto (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Coury Hospitality seeks a Front Office Associate to welcome guests, oversee the registration and check-out process, and promote hotel services while providing helpful information.

This non-exempt, on-site role requires clear English communication, superb guest relations, and the ability to work calmly in a fast-paced environment with multiple tasks.

You will collaborate with front office staff and administration, maintain confidentiality, and ensure accurate accounts and smooth daily operations.

Qualifications

• Excellent English verbal and written communication with guests and colleagues.
• Strong customer-relations skills and a guest-first attitude.
• Ability to work in a fast-paced hospitality environment and handle multiple tasks.

Responsibilities

• Greet guests and visitors warmly and check them in/out efficiently.
• Provide information on hotel services, amenities, and local attractions.
• Maintain accurate guest accounts and handle payments following policies.
• Communicate guest requests to relevant departments and ensure swift service.
• Uphold safety, confidentiality, and professional grooming standards.

Skills

Customer service orientation

English communication

Guest relations

Cashiering / basic accounting

Multitasking

Professional appearance

Job description

Coury Hospitality seeks a Front Office Associate to welcome guests, oversee the registration and check-out process, and promote hotel services while providing helpful information.

This non-exempt, on-site role requires clear English communication, superb guest relations, and the ability to work calmly in a fast-paced environment with multiple tasks.

You will collaborate with front office staff and administration, maintain confidentiality, and ensure accurate accounts and smooth daily operations.