Guest Experience Leader - Front Office & Concierge

Hyatt Hotels Corporation; Tumon Tank Farm (GU); On-site; USD 55,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Department Head/Manager for Guest Service Operations. You will assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Based in a Hyatt property under the Worldwide portfolio, the role requires leadership in a fast-paced hospitality environment, a relevant degree, and at least two years of

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• Assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction.
• Provide guidance to Concierge operations and administration.
• Support achievement of Hyatt brand standards and employee, guest and owner expectations.

Skills

Interpersonal skills

Problem solving

Organizational skills

Education

Hospitality or Tourism management degree

Job description

Hyatt Hotels Corporation is seeking a Department Head/Manager for Guest Service Operations. You will assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Based in a Hyatt property under the Worldwide portfolio, the role requires leadership in a fast-paced hospitality environment, a relevant degree, and at least two years of