Guest Experience Associate — Front Desk & Concierge

Hyatt Hotels Corporation; Chapel Hill (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Travel Perks

Health & Wellness Coverage

Financial Security

Paid Time Off

Family Support

Education Assistance

Daily Perks

Exclusive Discounts

Job summary

Hyatt Hotels Corporation is seeking a front desk associate to manage guest check-in and check-out, communicate hotel services and promotions, and serve as the liaison for leisure reservations and inventory.

This fast-paced role offers meaningful guest interactions and growth opportunities, with benefits such as travel perks, health and wellness coverage, retirement options, paid time off, and education assistance.

Qualifications

• Passion for service and guest care.
• Refined verbal and written communication to connect with guests and colleagues.
• Customer-focused mindset with business awareness.
• Ability to stand for extended periods and stay energetic during shifts.

Responsibilities

• Front desk associates manage guest registration and communicate hotel services and promotions.
• Serve as communications liaison for leisure reservations and leisure rooms inventory.
• Process payments and respond to guest inquiries; perform other duties as assigned.

Skills

Passion for Service

Communication Strengths

Customer Focus

Adaptability

Job description

Hyatt Hotels Corporation is seeking a front desk associate to manage guest check-in and check-out, communicate hotel services and promotions, and serve as the liaison for leisure reservations and inventory.

This fast-paced role offers meaningful guest interactions and growth opportunities, with benefits such as travel perks, health and wellness coverage, retirement options, paid time off, and education assistance.