Guest Experience Host – Fast, Friendly Seating

Universal Store; Avondale (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Universal Store is seeking an enthusiastic host/hostess to greet guests and seat them promptly in our dining area. You will help create a welcoming atmosphere by smiling, assisting guests, and coordinating seating with the team to minimize wait times.

Responsibilities include answering phones, processing To Go orders, maintaining restroom cleanliness, and upholding uniform standards while supporting IHOP-style hospitality in a fast-paced setting.

Qualifications

• No prior experience or training required.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Skills

English proficiency

Guest service

Communication

Job description

Universal Store is seeking an enthusiastic host/hostess to greet guests and seat them promptly in our dining area. You will help create a welcoming atmosphere by smiling, assisting guests, and coordinating seating with the team to minimize wait times.

Responsibilities include answering phones, processing To Go orders, maintaining restroom cleanliness, and upholding uniform standards while supporting IHOP-style hospitality in a fast-paced setting.