Front of House Host: Quick Seating & Guest Experience

Universal Store; Tempe (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Universal Store in Tempe, AZ seeks a friendly host/hostess to greet and seat guests promptly, ensuring a positive first impression of the dining experience.

The role emphasizes quick seating within 30 seconds of entry, courteous service, and maintaining clean dining areas. No prior experience is required, and IHOP-related SOPs provide the framework for uniform appearance and procedures, with opportunities to assist in other duties as needed.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.

Responsibilities

• Greet guests as they enter the restaurant and seat them quickly when a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure quality guest service.
• Handle guest complaints or inquiries and invite them to return.
• Answer the telephone and manage To Go orders.
• Keep waiting lists and maintain restroom cleanliness.
• Clear, clean and reset tables and chairs after guests depart.
• Comply with IHOP uniform and appearance standards.

Skills

Customer service

Communication

Multitasking

Punctuality

Education

No experience required

Job description

Universal Store in Tempe, AZ seeks a friendly host/hostess to greet and seat guests promptly, ensuring a positive first impression of the dining experience.

The role emphasizes quick seating within 30 seconds of entry, courteous service, and maintaining clean dining areas. No prior experience is required, and IHOP-related SOPs provide the framework for uniform appearance and procedures, with opportunities to assist in other duties as needed.