Guest Experience Host

Universal Store; Lansing (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Illinois seeks a friendly hostess to greet guests and seat them promptly, ensuring a positive dining experience. No prior experience is required, and training is provided. You will help maintain guest relations and uphold IHOP uniform standards.

Responsibilities include answering phones, managing the waiting list, assisting with To Go orders, and keeping the dining area clean and welcoming in a fast-paced environment.

Qualifications

• Ability to greet guests and seat them promptly.
• Ability to read and comprehend instructions and memos.
• Basic arithmetic for handling guest checks and orders.

Responsibilities

• Greet guests entering the restaurant within 30 seconds and seat them when a table is available.
• Develop and maintain professional relationships with IHOP staff and guests.
• Answer telephone, take messages, and process To Go orders.
• Maintain waiting lists, check restrooms, and ensure tables and chairs are clean and reset.
• Perform cleaning duties according to charts and uphold IHOP uniform standards.

Skills

Guest service

Communication

English proficiency

Education

No formal education required

Job description

IHOP in Illinois seeks a friendly hostess to greet guests and seat them promptly, ensuring a positive dining experience. No prior experience is required, and training is provided. You will help maintain guest relations and uphold IHOP uniform standards.

Responsibilities include answering phones, managing the waiting list, assisting with To Go orders, and keeping the dining area clean and welcoming in a fast-paced environment.