Guest Experience Host — Warm Welcomes & Seamless Seating

Universal Store; Clarksville (TN); In loco; USD 24.000 - 32.000; Part-time

Descrizione del lavoro

IHOP is seeking a friendly host/hostess to greet guests, seat them promptly, and maintain a welcoming dining room. The role includes managing waiting lists, answering phones, assisting with To Go orders, and helping keep restrooms and dining areas clean according to IHOP SOP guidelines.

No prior experience is required; strong communication and customer service skills are essential for providing a positive guest experience in a fast-paced environment.

Competenze

• No prior experience or training required.

Mansioni

• Greet and seat guests promptly, cheerfully, and courteously.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Conoscenze

Excellent customer service

Communication skills

Teamwork

Multitasking

Strumenti

POS system

Phone etiquette

Descrizione del lavoro

IHOP is seeking a friendly host/hostess to greet guests, seat them promptly, and maintain a welcoming dining room. The role includes managing waiting lists, answering phones, assisting with To Go orders, and helping keep restrooms and dining areas clean according to IHOP SOP guidelines.

No prior experience is required; strong communication and customer service skills are essential for providing a positive guest experience in a fast-paced environment.