Guest Experience Host: Warm Welcome & Fast Seating

Universal Store; Plainview (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

IHOP is seeking a friendly host/hostess to greet guests within 30 seconds of arrival and seat them as soon as a table is ready. You will rotate station seating and help ensure an excellent dining experience while maintaining clean, welcoming spaces.

No prior experience is required, and training will be provided. You must be able to read and follow instructions, communicate in English, and assist with To Go orders and guest relations in a fast-paced environment.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Education

No prior experience or training required.

Job description

IHOP is seeking a friendly host/hostess to greet guests within 30 seconds of arrival and seat them as soon as a table is ready. You will rotate station seating and help ensure an excellent dining experience while maintaining clean, welcoming spaces.

No prior experience is required, and training will be provided. You must be able to read and follow instructions, communicate in English, and assist with To Go orders and guest relations in a fast-paced environment.