Guest Experience Host - Club Front Desk & Service

The Clubs of Kingwood; Haymarket (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Invited is seeking a welcoming Host to greet and seat members and guests, setting a positive tone for their club visit. You will uphold the three steps of service, keep the host area organized, and assist with member services duties as needed to support the team.

The ideal candidate communicates clearly, handles confidential member information discreetly, and has experience operating a multi-line telephone system.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in service or hospitality is a plus.
• Experience operating a multi-line telephone system is preferred.
• Strong communication skills and ability to follow instructions.

Responsibilities

• Greet members and guests by name and seat them with a warm welcome.
• Maintain the host podium and close it out at the end of shift.
• Assist service staff and support club operations as needed.
• Stay calm under pressure and convey professionalism in all interactions.
• Notify management of any issues and participate in service recovery when required.

Skills

Guest service

Communication

Telephone systems

Team support

Education

High school diploma or equivalent

Tools

POS System

Telephone/Tablet

Floor Chart

Menus

Job description

Invited is seeking a welcoming Host to greet and seat members and guests, setting a positive tone for their club visit. You will uphold the three steps of service, keep the host area organized, and assist with member services duties as needed to support the team.

The ideal candidate communicates clearly, handles confidential member information discreetly, and has experience operating a multi-line telephone system.