Guest Experience Host — Private Club

Invited Clubs; Los Angeles (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Invited Clubs is seeking a Host to welcome and seat members and guests, setting a positive tone for their club experience. You will uphold the 3-steps of service and keep the host area organized while supporting the team.

Exteriorly, you will greet guests by name, manage seating assignments, and communicate professionally under pressure. Prior hospitality experience is a plus; a multi-line telephone system is used daily.

Qualifications

• High school diploma or equivalent.
• Experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.

Responsibilities

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Skills

Guest service

Communication

Telephone handling

Teamwork

Education

High school diploma

Tools

POS System

Telephone/Tablet

Job description

Invited Clubs is seeking a Host to welcome and seat members and guests, setting a positive tone for their club experience. You will uphold the 3-steps of service and keep the host area organized while supporting the team.

Exteriorly, you will greet guests by name, manage seating assignments, and communicate professionally under pressure. Prior hospitality experience is a plus; a multi-line telephone system is used daily.