Guest Experience Host, Private Club

Invited Clubs; Houston (TX); In loco; USD 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Invited is seeking a Host to welcome and seat members and guests, delivering a warm, professional first and last impression. The role requires maintaining service standards and assisting with daily tasks to support a seamless club experience.

You will greet guests by name, manage seating, and coordinate with service staff to ensure top-quality hospitality, while upholding confidentiality and professional communication at all times.

Competenze

• High school diploma or equivalent.
• Experience in service or hospitality is advantageous.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Mansioni

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Conoscenze

Hospitality experience

Telephone system operation

Communication skills

Confidentiality

Follow instructions

Formazione

High school diploma or equivalent

Strumenti

Telephone/Tablet

POS System

Floor Chart

Menus

Descrizione del lavoro

Invited is seeking a Host to welcome and seat members and guests, delivering a warm, professional first and last impression. The role requires maintaining service standards and assisting with daily tasks to support a seamless club experience.

You will greet guests by name, manage seating, and coordinate with service staff to ensure top-quality hospitality, while upholding confidentiality and professional communication at all times.