Guest Experience Guide: Wellness & Membership Concierge

The NOW Rancho Santa Margarita; California; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Opportunity for advancement

Bonus based on performance

Job summary

The NOW Massage Rancho Santa Margarita is seeking an Experience Guide to deliver exceptional guest experiences in a boutique wellness setting.

You’ll welcome guests, guide memberships, and help create moments of self-care that keep clients returning. This role emphasizes hospitality, product education, and teamwork within a supportive leadership culture that values kindness and accountability.

Qualifications

• A positive attitude and genuine love for helping people.
• Strong communication and relationship-building skills.
• Sales confidence and the ability to make authentic recommendations.
• Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred.
• Ability to stay organized and composed in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Availability to work weekends, evenings, and holidays as needed.

Responsibilities

• Welcome every guest with genuine warmth and hospitality
• Ensure a seamless check-in and check-out experience
• Build relationships with members and guests of our Rancho Santa Margarita community
• Anticipate guest needs and create memorable experiences that inspire loyalty
• Educate guests on our massage services, enhancements, memberships, and retail offerings
• Confidently recommend products and services that support each guest's wellness journey
• Help guests experience the value of consistent self-care through membership enrollment
• Contribute to boutique sales goals while maintaining a guest-first approach
• Schedule and manage appointments with accuracy and attention to detail
• Assist with opening and closing procedures
• Maintain the beautiful, calming environment that The NOW is known for
• Partner with leadership to improve processes and elevate the guest experience
• Support Massage Therapists and fellow Experience Guides throughout the day
• Foster a positive, collaborative, and uplifting work environment
• Contribute to a culture where kindness, accountability, and teamwork thrive

Skills

Positive attitude

Communication skills

Sales confidence

Customer service

Attention to detail

Problem-solving

Weekend/evening/holiday availability

Job description

The NOW Massage Rancho Santa Margarita is seeking an Experience Guide to deliver exceptional guest experiences in a boutique wellness setting.

You’ll welcome guests, guide memberships, and help create moments of self-care that keep clients returning. This role emphasizes hospitality, product education, and teamwork within a supportive leadership culture that values kindness and accountability.