Experience Guide- Front Desk
The NOW Rancho Santa Margarita
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Benefits offered by this job
Job summary
The NOW Massage Rancho Santa Margarita is seeking an Experience Guide to deliver exceptional guest experiences in a boutique wellness setting.
You’ll welcome guests, guide memberships, and help create moments of self-care that keep clients returning. This role emphasizes hospitality, product education, and teamwork within a supportive leadership culture that values kindness and accountability.
Qualifications
- A positive attitude and genuine love for helping people.
- Strong communication and relationship-building skills.
- Sales confidence and the ability to make authentic recommendations.
- Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred.
- Ability to stay organized and composed in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Availability to work weekends, evenings, and holidays as needed.
Responsibilities
- Welcome every guest with genuine warmth and hospitality
- Ensure a seamless check-in and check-out experience
- Build relationships with members and guests of our Rancho Santa Margarita community
- Anticipate guest needs and create memorable experiences that inspire loyalty
- Educate guests on our massage services, enhancements, memberships, and retail offerings
- Confidently recommend products and services that support each guest's wellness journey
- Help guests experience the value of consistent self-care through membership enrollment
- Contribute to boutique sales goals while maintaining a guest-first approach
- Schedule and manage appointments with accuracy and attention to detail
- Assist with opening and closing procedures
- Maintain the beautiful, calming environment that The NOW is known for
- Partner with leadership to improve processes and elevate the guest experience
- Support Massage Therapists and fellow Experience Guides throughout the day
- Foster a positive, collaborative, and uplifting work environment
- Contribute to a culture where kindness, accountability, and teamwork thrive
Skills
Job description
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
- Opportunity for advancement
- Bonus based on performance
At The NOW Massage Rancho Santa Margarita, we believe self-care isn't a luxury- it's essential. Every day, our guests walk through our doors looking for a moment to reset, recharge, and reconnect with themselves. As an Experience Guide, you'll play a vital role in making that happen.
More than a front desk position, this is an opportunity to create meaningful connections, deliver exceptional hospitality, and become part of a team that genuinely cares for both our guests and one another.
As an Experience Guide, you are the face of The NOW. You create the first smile, the warm welcome, and the lasting impression that keeps guests coming back.
You'll help guests discover the benefits of regular massage, guide them toward wellness memberships that fit their lifestyle, and create an experience that feels personal, thoughtful, and elevated from beginning to end.
Every interaction is an opportunity to make someone's day better.
- Welcome every guest with genuine warmth and hospitality
- Ensure a seamless check-in and check-out experience
- Build relationships with members and guests of our Rancho Santa Margarita community
- Anticipate guest needs and create memorable experiences that inspire loyalty
- Educate guests on our massage services, enhancements, memberships, and retail offerings
- Confidently recommend products and services that support each guest's wellness journey
- Help guests experience the value of consistent self-care through membership enrollment
- Contribute to boutique sales goals while maintaining a guest-first approach
- Schedule and manage appointments with accuracy and attention to detail
- Assist with opening and closing procedures
- Maintain the beautiful, calming environment that The NOW is known for
- Partner with leadership to improve processes and elevate the guest experience
- Support Massage Therapists and fellow Experience Guides throughout the day
- Foster a positive, collaborative, and uplifting work environment
- Contribute to a culture where kindness, accountability, and teamwork thrive
- A positive attitude and genuine love for helping people
- Strong communication and relationship-building skills
- Sales confidence and the ability to make authentic recommendations
- Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred
- Ability to stay organized and composed in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Availability to work weekends, evenings, and holidays as needed
- Competitive hourly pay plus bonus opportunities
- Retail and service discounts
- Growth and advancement opportunities
- Beautiful boutique environment
- Wellness-focused culture
- Supportive leadership team
- Opportunity to make a meaningful impact every day
Our boutique has become a trusted wellness destination within the Rancho Santa Margarita community. Guests visit us not only for exceptional massage services, but for the feeling they experience the moment they walk through our doors.
We're looking for team members who are passionate about creating those moments.
Be present. Create meaningful moments for yourself, your team, and your guests.
Lead with warmth, empathy, and positive energy.
Support your teammates and celebrate each other's success.
Show up as your genuine self and encourage others to do the same.
If you're looking for more than just a job - and want to be part of a team that helps people feel their best every day - we'd love to meet you.
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