Experience Guide- Front Desk

The NOW; California (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Opportunity for advancement

Bonus based on performance

Job summary

The NOW Rancho Santa Margarita is seeking an passionate Experience Guide to welcome guests, explain massage services, and guide members toward wellness memberships. You will craft warm, personalized experiences that build loyalty and drive repeat visits in our boutique wellness setting.

Join a team that values kindness, accountability, and teamwork, with opportunities for growth and advancement in a beautiful, wellness-focused environment.

Qualifications

• Positive attitude and genuine love for helping people
• Strong communication and relationship-building skills
• Sales confidence with authentic recommendations
• Customer service, hospitality, retail, wellness, or related experience preferred
• Ability to stay organized in a fast-paced environment
• Attention to detail and problem-solving abilities
• Availability to work weekends, evenings, and holidays as needed

Responsibilities

• Welcome every guest with warmth and hospitality
• Ensure a seamless check-in and check-out experience
• Build relationships with members and guests in the community
• Anticipate guest needs and create memorable experiences that inspire loyalty
• Educate guests on massage services, enhancements, memberships, and retail offerings
• Confidently recommend products and services that fit each guest's wellness journey
• Encourage membership enrollment and contribute to sales goals
• Schedule and manage appointments with accuracy
• Assist with opening and closing procedures
• Maintain a calming boutique environment and partner with leadership to improve processes
• Support therapists and fellow team members to foster a positive work culture

Skills

Customer service

Hospitality

Sales experience

Communication

Relationship-building

Job description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• Opportunity for advancement
• Bonus based on performance

At The NOW Massage Rancho Santa Margarita, we believe self-care isn't a luxury—it's essential. Every day, our guests walk through our doors looking for a moment to reset, recharge, and reconnect with themselves. As an Experience Guide, you'll play a vital role in making that happen.

More than a front desk position, this is an opportunity to create meaningful connections, deliver exceptional hospitality, and become part of a team that genuinely cares for both our guests and one another.

As an Experience Guide, you are the face of The NOW. You create the first smile, the warm welcome, and the lasting impression that keeps guests coming back.

You'll help guests discover the benefits of regular massage, guide them toward wellness memberships that fit their lifestyle, and create an experience that feels personal, thoughtful, and elevated from beginning to end.

Every interaction is an opportunity to make someone's day better.

What You'll Do:

Create Exceptional Guest Experiences

• Welcome every guest with genuine warmth and hospitality
• Ensure a seamless check-in and check-out experience
• Build relationships with members and guests of our Rancho Santa Margarita community
• Anticipate guest needs and create memorable experiences that inspire loyalty

Inspire Wellness & Drive Results

• Educate guests on our massage services, enhancements, memberships, and retail offerings
• Confidently recommend products and services that support each guest's wellness journey
• Help guests experience the value of consistent self-care through membership enrollment
• Contribute to boutique sales goals while maintaining a guest-first approach

Support Boutique Operations

• Schedule and manage appointments with accuracy and attention to detail
• Assist with opening and closing procedures
• Maintain the beautiful, calming environment that The NOW is known for
• Partner with leadership to improve processes and elevate the guest experience

Be a Valued Team Member

• Support Massage Therapists and fellow Experience Guides throughout the day
• Foster a positive, collaborative, and uplifting work environment
• Contribute to a culture where kindness, accountability, and teamwork thrive

What We're Looking For

• A positive attitude and genuine love for helping people
• Strong communication and relationship-building skills
• Sales confidence and the ability to make authentic recommendations
• Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred
• Ability to stay organized and composed in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Availability to work weekends, evenings, and holidays as needed

Why You'll Love Working at The NOW RSM

• Competitive hourly pay plus bonus opportunities
• Retail and service discounts
• Growth and advancement opportunities
• Beautiful boutique environment
• Wellness-focused culture
• Supportive leadership team
• Opportunity to make a meaningful impact every day

About The NOW Rancho Santa Margarita

Our boutique has become a trusted wellness destination within the Rancho Santa Margarita community. Guests visit us not only for exceptional massage services, but for the feeling they experience the moment they walk through our doors.

We're looking for team members who are passionate about creating those moments.

Our Values

LIVE IN THE NOW

Be present. Create meaningful moments for yourself, your team, and your guests.

KINDNESS IS MAGIC

Lead with warmth, empathy, and positive energy.

Care For Those Who Care For Others

Support your teammates and celebrate each other's success.

AUTHENTICITY ALWAYS

Show up as your genuine self and encourage others to do the same.

If you're looking for more than just a job—and want to be part of a team that helps people feel their best every day—we'd love to meet you.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.