Guest Experience Ambassador - Front Desk

Olshan Properties; Columbus (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Marriott is seeking a Front Desk Agent in Columbus, OH to greet and register guests, handle check-in/out, and provide courteous service to meet company standards. The role requires strong communication, basic math, cash handling, and familiarity with PMS.

Prior hospitality experience is not required; high school diploma preferred; full-time schedule with varying shifts. Responsibilities include resolving guest concerns, coordinating with housekeeping and maintenance, and processing reservations

Qualifications

• High school diploma preferred.
• No prior experience required, hospitality experience preferred.

Responsibilities

• Greet and register guests, provide prompt and courteous service.
• Input guest information, process check-ins/outs, and code keys.
• Take reservations by phone, handle mail, and assist guests as requested.
• Coordinate with Housekeeping and Maintenance to fulfill requests.
• Resolve guest concerns with discretion and effective problem solving.

Skills

Customer service

English fluency

Mathematical skills

PMS

Data privacy

Education

High school diploma preferred

Tools

PMS

Job description

Marriott is seeking a Front Desk Agent in Columbus, OH to greet and register guests, handle check-in/out, and provide courteous service to meet company standards. The role requires strong communication, basic math, cash handling, and familiarity with PMS.

Prior hospitality experience is not required; high school diploma preferred; full-time schedule with varying shifts. Responsibilities include resolving guest concerns, coordinating with housekeeping and maintenance, and processing reservations