Front Office Supervisor

Hyatt Hotels Corporation; Columbus (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free hotel nights

Discounts at F&B outlets

Medical, Dental, Vision after 30 days

Vacation + PTO

Uniform provided

Free meals

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the front desk team and guest registration, communicating hotel services and promotions to guests. The role requires a strong guest service orientation and the ability to thrive in a fast-paced environment.

The candidate should have previous hotel front desk experience, excellent communication skills, and be able to work nights, weekends, and holidays. This is an energized, guest-focused position within the Hyatt family.

Qualifications

• Previous hotel front desk experience is required.
• Strong guest service orientation to meet high expectations.
• Refined verbal and written communication skills.
• Must be able to work nights, weekends, and holidays.
• A fun and energized person with customer service focus.

Responsibilities

• Oversee Front Desk Hosts and guest registration process.
• Communicate hotel services and promotions to guests.
• Ensure high guest satisfaction through service delivery.
• Stand for long periods in a fast-paced environment.
• Process forms of payment and respond to guest inquiries.

Skills

Front Desk experience

Guest service orientation

Verbal and written communication

Flexible schedule

Team player

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space.We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for aFront Office Supervisor!

What does the ROLE entail?

• Responsible for the oversight of Front Desk Hosts, guest registration process and communication of hotel services and promotions
• Strong guest service orientation in order to ensure high guest expectations
• This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
• Fast-paced environment that requires continuous standing
• Other duties may include processing forms of payment, and responding to guest inquiries

Your EXPERIENCE:

• A true desire to satisfy the needs of others
• Previous Hotel Front Desk experience is required
• Capable of standing for long periods of time
• Refined verbal and written communication skills
• Unafraid of customer service related tasks and responsibilities
• Must be able to work a flexible schedule including nights, weekends, and holidays
• A fun and energized person
• Strong customer service orientation and customer service recovery skills

What’s in it for YOU?

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year after 90 days of service and 50% Discounts at our F&B outlets
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation + PTO days
• Discounted flight program
• Uniform provided and laundry is taken care of in house
• Free COTA Bus Pass
• Free meals, Family Events, and Recognition Celebrations
• Discounted monthly parking passes for Downtown parking
• Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction.

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year.
• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• Focus on Diversity, Equity and Inclusion within our team through employee support groups (Hyatt BLACK, Women@Hyatt, HyPride), workshops and classroom trainings
• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2022, for the 18 th consecutive year
• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others
• When we say people, we are including everyone from every perspective around the world, no exclusions.

Qualifications

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for guest service
• A true support for our customers and colleagues

AreWEwhatYOUare looking for?

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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