Guest Services Front Office Lead

Hireology; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Office Supervisor in Columbus, OH. You will lead the Front Office team, ensure top-tier guest service, and coordinate with Housekeeping to enhance overall guest satisfaction.

Responsibilities include training, performance reviews, scheduling, budgeting collaboration, and handling daily operations to meet revenue goals. This role requires strong leadership and cash handling experience.

Qualifications

• Associates Degree in Hospitality preferred.
• 1-3 years’ experience in hospitality required.
• Supervisory experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of the hotel layout, amenities, procedures & organization.
• Knowledge of local geographic area, area businesses & services.

Responsibilities

• Manage and monitor activities of all employees in the Front Office department ensuring standards of excellence.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, handling complaints and special requests.
• Develop short and long-term financial and operational plans for guest services and assist with budget preparation.
• Achieve budgeted revenues and expenses and maximize profitability of guest services.
• Inform Front Office staff of daily activities, arrivals, and special requests.
• Manage reservation function to maintain high occupancy and ADR through upselling.
• Greet guests on arrival and escort to accommodations when appropriate.
• Coordinate daily activities with hotel management and hold monthly department meetings.

Skills

Customer service

Supervisory

Training & development

Cash handling

Upselling

Communication

Education

Associates Degree in Hospitality

Job description

Kana Hotel Group is seeking a Front Office Supervisor in Columbus, OH. You will lead the Front Office team, ensure top-tier guest service, and coordinate with Housekeeping to enhance overall guest satisfaction.

Responsibilities include training, performance reviews, scheduling, budgeting collaboration, and handling daily operations to meet revenue goals. This role requires strong leadership and cash handling experience.