Guest Experience Front Office Manager

OTO Development; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

OTO Development is hiring a Front Office Manager to lead guest services at our Washington, DC area property. You will oversee check-in/check-out, manage reservations, and ensure secure handling of payments while delivering an exceptional guest experience.

This role requires strong communication, teamwork, and problem solving, with at least 3 years in front desk or reception, and a passion for guest service. The department reports to the General Manager and the position is on-site.

Qualifications

• You have 3+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guest’s needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are a proactive problem solver aiming for the best guest experience

Responsibilities

• Assist guests with check-in and check-out and throughout their stay
• Operate the hotel’s electronic reservation system and related software
• Handle all financial matters securely and accurately, including credit card and cash
• Anticipate guest needs and maximize the guest experience
• Collaborate with team members to maintain a hospitable, customer-focused environment
• Ensure accurate handling of reservations and payments including card and cash
• Maintain proficiency administering the electronic reservation system
• Maintain compliance with hotel safety programs and procedures
• Ensure daily reports and checklists are completed timely

Skills

Front desk experience

People skills

Teamwork

Communication

Problem solving

Job description

OTO Development is hiring a Front Office Manager to lead guest services at our Washington, DC area property. You will oversee check-in/check-out, manage reservations, and ensure secure handling of payments while delivering an exceptional guest experience.

This role requires strong communication, teamwork, and problem solving, with at least 3 years in front desk or reception, and a passion for guest service. The department reports to the General Manager and the position is on-site.