Front Office Director: Elevate Guest Experience & Revenue

BENCHMARK; United States; On-site; USD 105,000 - 110,000; Full time

Job summary

The Potomac Hotel, Autograph Collection in Washington, D.C. seeks a Director of Front Office to lead Front Office operations, deliver exceptional guest service, and drive financial performance.

You will oversee Front Desk, Concierge, Bell Services, and related support functions, ensuring brand standards and guest satisfaction. Ideal candidates bring 5–7 years in hotel operations and at least 3 years in a senior Front Office leadership role, with Marriott experience preferred and a commitment to

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 5–7 years of progressive hotel operations experience.
• Minimum 3 years in a senior Front Office leadership role within a full-service or luxury hotel environment.
• Marriott brand experience strongly preferred.
• Union environment experience preferred.

Responsibilities

• Champion a guest-first culture consistent with Autograph Collection and Marriott brand standards.
• Ensure exceptional guest service at all touchpoints from arrival through departure.
• Direct daily Front Office operations, including Front Desk, Concierge, Bell Services, Valet coordination, and Guest Services.
• Develop and implement operational improvements to enhance service delivery and efficiency.
• Prepare and manage departmental budgets; monitor labor costs and productivity standards.
• Oversee room inventory management and collaboration with Reservations, Revenue Management, and Housekeeping.
• Recruit, hire, train, coach, and develop Front Office team members.

Skills

Leadership

Financial acumen

Communication

Opera PMS

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Opera PMS

Job description

The Potomac Hotel, Autograph Collection in Washington, D.C. seeks a Director of Front Office to lead Front Office operations, deliver exceptional guest service, and drive financial performance.

You will oversee Front Desk, Concierge, Bell Services, and related support functions, ensuring brand standards and guest satisfaction. Ideal candidates bring 5–7 years in hotel operations and at least 3 years in a senior Front Office leadership role, with Marriott experience preferred and a commitment to